Patient Billing & Financial Assistance
Pay your bill, set up a payment plan, or apply for financial assistance. Everything you need is right here.
Pay Your Bill Online
Pay securely anytime through MyChart. View statements, track payments, and manage your account from home.
No MyChart account?
Sign up here.
Financial Assistance
You may qualify to have your bill reduced, partially or in full, even if you have insurance. No one is denied care due to inability to pay.
Questions? Call our billing team at 503-769-9231.
Walk-In & Phone Help
Walk-in desk
Mon, Tue, Thu, Fri
9:00 AM – 4:30 PM
Closed Wednesday
By phone
Monday – Friday
8:00 AM – 5:00 PM
Billing office:
1401 North 10th Ave., Stayton
24-hour voicemail is available.
Help Applying for OHP
Not sure if you have coverage? We can walk you through applying for the Oregon Health Plan and other health insurance options.
Questions? Call 503-769-9319 or email chw@santiamhospital.org.
At Santiam Hospital & Clinics, we're dedicated to making your healthcare experience as convenient as possible, and that includes your bill. Manage everything online through MyChart, or talk with a real person on our billing team, whichever works best for you.
We're committed to transparency about healthcare costs, so you have all the information you need to make informed decisions about your care.
Financial Assistance
Medical bills can be unexpected and difficult to pay. Through our financial assistance program, an individual or family may qualify for a reduction in the cost of services, partially or in full, even if you have health insurance. A discounted, sliding fee schedule is available based on family size and income.
Three easy ways to apply
- Online through MyChart (login required)
- Fillable online application
- Downloadable application (PDF) · en español
Submit paper applications
Mail: Santiam Hospital Financial Counselor, PO Box 577, Stayton, OR 97383
Fax: 503-769-3472
Email:
patientaccounts@santiamhospital.org
Gather your documents
To verify income (if applicable)
- Current pay stub with year-to-date info
- Social Security, Veteran, or retirement award letter/statement
- Unemployment statement
To verify family size
- Most recently filed tax return (if applicable)
No income or no proof of income? Just attach a short written explanation. You may also include anything else you'd like us to know, such as hardship, high medical expenses, seasonal income, or personal loss.
Get your answer in 21 days
You'll receive a determination letter in the mail within 21 days of your completed application. If we need anything else to process it, we'll let you know.
Questions or need help applying?
Financial Assistance Specialist
503-769-9231
Policy Documents
What does financial assistance cover?
Financial assistance covers medically necessary services at Santiam Hospital and any of our affiliated clinics.
The following local clinics and physicians are not part of Santiam Hospital & Clinics and do not accept our financial assistance determination:
- Dr. Jared C. Hiebert, MD
- Dr. Joel S. Bentz, MD
- Dr. Kaia M. Adams, MD
- Dr. Kevin H. Thompson, MD
- Dr. Pamela P. Smith, MD
- Dr. Raghunandan Kamineni, MD
- Dr. Richard K. Neahring, MD
- Dr. Robert H. Furman, MD
- Dr. Russell B. Warner, MD
- Dr. Sara V. Smith, MD
- North Santiam Family Dentistry
- OHSU providers (various)
- Santiam Canyon Health
- Santiam Mobile Medicine
- Santiam Vision Source
- Stayton Chiropractic
- Stayton Dental
- Stayton Family Practice
- Sublimity Eyecare
- Virtual Radiology Providers (various)
Our Billing Process
What To Expect
You receive care
You receive medical care at Santiam Hospital or one of our clinics.
We bill your insurance
Your insurance is billed for your services.
Insurance pays
If insurance covers all charges, you won't hear anything further from us.
You're billed the remainder
Any remaining charges are billed to you.
Pay or set up a plan
Please pay in full within 30 days, or contact us to set up a payment plan.
Unpaid accounts
Accounts without payment or a plan go to an outside collection agency 30 days after the 5th statement. Delinquencies are not reported to credit bureaus and won't affect credit scores unless legal action is taken.
Questions about your bill or our billing process? Call 503-769-9231 or email patientaccounts@santiamhospital.org.
Payment Plans & Cost Estimates
Payment Plans
Payment plans are available to all patients, regardless of financial status. Set one up yourself in MyChart, or call us and we'll set it up together.
Or call 503-769-9231, Mon–Fri, 8 AM – 5 PM.
Patient Estimator
Get an estimate for CMS-mandated procedures before you receive care. After clicking below, select Santiam Hospital & Clinics from the list to reach the correct estimator.
Also see our pricing transparency page.
More cost resources: Medicare's Procedure Price Look-up · Hospital Association of Oregon
Insurance Plans We Accept
Santiam Hospital & Clinics contracts with the following health plans as an in-network provider:
Commercial
- Aetna
- Beech Street / Multiplan
- Cigna
- First Choice
- HealthNet
- Kaiser
- Moda
- PacificSource
- Providence
- Regence Blue Cross
- Samaritan
- United Healthcare
Medicare Advantage
- AgeRight
- Atrio
- Cigna
- Devoted Health
- Wellcare by HealthNet
- Humana
- PacificSource
- Providence
- Regence Blue Cross
- Samaritan
- United Healthcare
Original Medicare
& Medicaid
Medicaid
- InterCommunity Health Network Coordinated Care Organization (IHN-CCO)
- PacificSource Community Solutions Coordinated Care Organization
Other
- Champus
- Tricare
- TriWest
- VA
Need help applying for health insurance?
Schedule an Appointment 503-769-9319 chw@santiamhospital.orgPlan participation can change; if you don't see your plan listed, please call to confirm coverage.
Your Rights Against Surprise Medical Bills
Under the federal No Surprises Act, you are protected from unexpected bills when you receive emergency care, or when you are treated by an out-of-network provider at an in-network facility. In those situations you are only responsible for your normal in-network cost sharing, such as your copayment, coinsurance, and deductible.
The notice below explains these protections in full, including what to do if you believe you have been billed incorrectly.
Questions about a bill? Call our billing team at 503-769-9231.
Contact & Hours
For further information, please contact our Customer Service Team. We welcome your call!
Hours & Walk-In
Walk-in billing desk
Mon, Tue, Thu, Fri
9:00 AM – 4:30 PM
Closed Wednesday
Phones
Monday – Friday
8:00 AM – 5:00 PM
24-hour voicemail available
1401 North 10th Ave.
Stayton, OR 97383
By Phone
Payments, payment plans, questions, or financial assistance:
503-769-9231
For billing concerns, call Janet Walliman, Patient Accounts Coordinator:
503-769-9334
By Email or Mail
Secure email:
patientaccounts@santiamhospital.org
Billing department mailing address:
PO Box 577
Stayton, OR 97383
FAQs
What is a chargemaster?
A chargemaster is a list that details the official rates charged by hospitals for individual procedures, services, and goods. A chargemaster is comprehensive, and contains thousands of procedures, items, and related charges.
How are charges determined?
Hospital charges are determined by multiple factors: the cost to perform the procedure, the cost to run the facility, regulatory requirements, payer requirements, and local market conditions. Individual income does not affect chargemaster charges.
Why do different hospitals charge differently?
Different hospitals have individual factors that affect their costs, such as staffing and equipment. These costs are part of the basis for setting charges, and so the charges are different.
Will I find all of my charges in the chargemaster?
No. All of the hospital charges are included in the chargemaster. However, professional charges billed by physicians and non-hospital services are not included in the chargemaster.
Do the charges show my out-of-pocket costs?
No. Out-of-pocket expenses are based on many individual factors, such as health plans, medical situations, and financial situations. The chargemaster is not a good tool for estimating these costs.
Who do I contact for billing concerns?
Janet Walliman, Patient Accounts Coordinator — 503-769-9334, jwalliman@santiamhospital.org, or 1401 North 10th St., Stayton, OR 97383-9987.