Our Support Team Is Here To Help

Welcome To Santiam Hospital. Our hospital, clinics, medical providers, and staff offer the level of care and treatment often found at larger facilities, but with the personal touch that comes from individualized care.

Our support team is here to answer your questions and assist you in anyway you need.

Questions or Concerns?

For Hospital Billing questions, please call 503-769-9231. For Clinic Billing questions, please call 503-769-2768.

You have the right to request and receive information about the Hospital mechanism for initiation, review, and resolution of your concerns and complaints.

You have the right to express concerns and complaints that arise during your Hospital course to any Hospital staff member, the Oregon Health Authority, or the Joint Commission; such expression will not negatively impact the delivery or quality of your care.

You have the right to receive response from entities contacted about your concerns and complaints that arise during your Hospital course.

If you wish to report concerns about the way you or a loved one was treated in the hospital or clinic, you have the following options:

You may discuss the issue or issues with your nurse or another healthcare team member
You may call, email, or mail one of the following staff members:

For hospital concerns:
Debbie Turrell, Medical-Surgical Nurse Manager, at 503-769-9250, dturrell@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

For billing concerns:
Cassondra Posvar, Patient Accounts Coordinator, at 503-769-9255, cposvar@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

For clinic concerns:
Lynda Fraser, Medical Clinics Director, at 503-769-9254, lfraser@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

We encourage you to contact us about your concerns directly, so that we might immediately learn the areas where we have the potential to improve. However, we realize that there may be times where you might prefer to directly contact a regulatory agency. When this is the case, we encourage you to contact one of the following entities:
Health Division of Oregon Health Authority online at https://www.oregon.gov/OHA/PH/HLO/Pages/File-Complaint.aspx or call 503-373-2024
Medicare online at https://www.bfccqioarea5.com/ or call 1-877-588-1123
The Joint Commission online at https://www.jointcommission.org/report_a_complaint.aspx or call 1-800-994-6610