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Contact Us

Our Support Team Is Here To Help

Welcome To Santiam Hospital. Our hospital, clinics, medical providers, and staff offer the level of care and treatment often found at larger facilities, but with the personal touch that comes from individualized care.

Our support team is here to answer your questions and assist you in anyway you need.

If you need documentation/letters for work and/or school regarding your health, please reach out to your respective clinic.

Phone

503.769.2175
F 503.769.5877
Click to call
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Visiting Hours

9a.m. — 8p.m.

Address

1401 N. 10th Ave.
Stayton, OR 97383
Click for Directions

Questions or Concerns?

For Hospital Billing questions, please call 503-769-9231. For Clinic Billing questions, please call 503-769-2768.

You have the right to request and receive information about the Hospital mechanism for initiation, review, and resolution of your concerns and complaints.

You have the right to express concerns and complaints that arise during your Hospital course to any Hospital staff member, the Oregon Health Authority, or the Joint Commission; such expression will not negatively impact the delivery or quality of your care.

You have the right to receive response from entities contacted about your concerns and complaints that arise during your Hospital course.

If you wish to report concerns about the way you or a loved one was treated in the hospital or clinic, you have the following options:

You may discuss the issue or issues with your nurse or another healthcare team member
You may call, email, or mail one of the following staff members:

For hospital concerns:
Debbie Turrell, Medical-Surgical Nurse Manager, at 503-769-9250, dturrell@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

For billing concerns:
Cassondra Posvar, Patient Accounts Coordinator, at 503-769-9255, cposvar@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

For clinic concerns:
Lynda Fraser, Medical Clinics Director, at 503-769-9254, lfraser@santiamhospital.org, or 1401 North 10th St. / Stayton, OR 97383-9987

We encourage you to contact us about your concerns directly, so that we might immediately learn the areas where we have the potential to improve. However, we realize that there may be times where you might prefer to directly contact a regulatory agency. When this is the case, we encourage you to contact one of the following entities:
Health Division of Oregon Health Authority online at https://www.oregon.gov/OHA/PH/HLO/Pages/File-Complaint.aspx or call 503-373-2024
Medicare online at https://www.bfccqioarea5.com/ or call 1-877-588-1123
The Joint Commission online at https://www.jointcommission.org/report_a_complaint.aspx or call 1-800-994-6610

    Our Departments

    Administration
    503.769.9274
    Admitting/Patient Info
    503.769.2175
    Ambulance
    503.769.9259
    Billing Inquiries
    503.769.9231
    Cardiopulmonary
    503.769.9216
    Care Management
    503.769.9291
    Diagnostic Imaging
    503.769.9211
    Facilities
    503.769.9217
    Laboratory
    503.769.9213
    Marketing Coordinator
    503.769.9241
    Medical Records
    503.769.9220
    Nursing
    503.769.8314
    Nutrition Services
    503.769.2175
    Nutrition Services Coordinator

    503.769.4380

    Pharmacy
    503.769.9223
    Physical Therapy
    503.769.7131
    Purchasing
    503.769.9217
    Service Integration Coordinator
    503.769.9319
    Surgical Services
    503.769.9218

    About Santiam Hospital

    Printable Map

    Download a PDF Map of Santiam Hospital’s Main Campus

    Joint Commission’s Office of Quality Monitoring

    The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about Santiam Hospital by either calling 1.800.994.6610 or emailing complaint@jcaho.org

    About

    Santiam Hospital is a not-for-profit, 40 bed acute-care hospital located in Stayton, Oregon, which is a short 12-mile drive east of Salem, and serves more than 30,000 people annually from the communities of Stayton, Sublimity, Aumsville, Mill City, Jefferson, and the surrounding areas.

    Contact

    customerservice@santiamhospital.org

    503.769.2175

    1401 North 10th Ave.
    Stayton, OR 97383