Our highly trained medical team is available 24/7 to respond to the patient’s needs. We are dedicated to providing exceptional care to make your hospital experience as easy and positive as possible. Skilled nursing staff provide exceptional, responsive, and compassionate care with every touch. Included in your room is an electronic medical record for well-coordinated care and bedside comfort.

Your Room Amenities

  • Highly Trained medical teams available 24/7
  • Convenient workstation just steps away from the patient rooms
  • Each RN assigned to no more than 2 patients at a time. Each is skilled, responsive and compassionate
  • Viewable glass walls allowing medical team to observe patient care at all times
  • A supply arm to allow for the bed to be mobile and turn in any direction
  • Spacious bathroom with convenient walk in shower
  • Family or spouse/partner may stay in room for support
  • Flat screen television with many channels
  • Wi-Fi provided
How much time may I spend with my loved one?
A good rule of thumb would be to limit each visit to 20 minutes, as long as there are not multiple visitors.

Our number one priority is the well-being of our patients and their families. Visits are limited depending on the condition of the patient and his or her care needs. The more critical the patient, the shorter the visit should be. A good rule of thumb would be to limit each visit to 20 minutes, as long as there are not multiple visitors.

Who is able to visit?
Immediate adult family members may visit the patient. Children age 10 and older may visit with a parent’s permission. We do not encourage visits from young children because of the risk of infection to both them and to the patient. Seeing a loved one attached to ICU equipment may be traumatizing for young children.
I heard alarms, but no one responded.
Why? Unlike on TV, not all alarms are bad. Some indicate that the patient moved or coughed. Other alarms are set to notify the nurse of important information. If the alarm is serious, you can expect to be asked to leave the ICU and allow the critical care team to respond. Please go to the waiting room where someone will contact you and keep you informed.
Are flowers and balloons allowed?
Latex balloons pose a serious allergenic risk and are not allowed anywhere in the hospital. Flowers are allowed and we do encourage cards, pictures, banners, silk flowers and stuffed animals.

We Are Here For You

The intensive care team at Santiam Hospital & Clinics consists of registered nurses, physician specialists, respiratory and physical therapists, patient care technicians, pharmacists, dietitians, and monitor technicians. These dedicated professionals provide compassionate, comprehensive care for your loved one.

Our Services

At Santiam Hospital & Clinics, we make every attempt to actively include a patient’s family in creating a healing environment, so please don’t hesitate to ask about his or her condition or treatment. We also welcome your comments and concerns.

Visitation Hours & Policy

The health and wellbeing of our patients is our primary concern, and we know that your visit may be the best medicine. However, too many visitors can unintentionally tire those in our care. For this reason, we restrict visitors to two at a time. This includes family, significant others and friends. Please note that visiting may be restricted due to patient care events.

  • Regular visiting hours are 9am – 8pm. The
    primary family member is welcomed 24 hours a
    day according to patient preference.
  • Guests must check in at front desk before being
    allowed to visit the ICU.
  • Children less than 10 years old may not visit the
    ICU except in special circumstances and need
    pre approval by the house supervisor.
  • Guests need to respect the patient’s privacy and
    will need to leave the room during treatments.
  • Guests are to remain in patient rooms or waiting
    areas only. Please do not gather in the halls.
  • Food is prohibited in ICU patient care areas and
    patient rooms. Drinks with lids are allowed.
  • Cell phones can be used in the ICU with
    discretion and with silenced ringers.

Your Beacons In A Life’s Storm

DURING YOUR VISantiam Service Integration
While you are visiting in the ICU, we encourage that you remain calm and supportive to the patient. Make eye contact and provide encouragement. Remember that, although the patient may not show it, he/ she hears more than you might think. After checking with the staff, don’t be afraid to touch the patient. You will be surrounded by monitoring lights and machines. If you are unsure or have questions about any equipment, please ask the nurse for help.

Please be aware that the medical equipment used in the ICU has alarm settings to alert the healthcare staff to possible changes in a patient’s condition. The alarms are very sensitive to the patient’s movements and coughing, and may not reflect any real problem.

Because of the surgery, medication, the surroundings, and frequent monitoring by nurses, some patients may experience mild disorientation or confusion while in the ICU. We work hard to decrease or manage this situation, including dimming the lights at night and minimizing nighttime stimulation for the patient. If you have any questions or concerns about patient confusion, please talk to your nurse or doctor.

This hospital has the most wonderful staff! From the receptionist, doctors, nurses, everyone I’ve met have been the most caring and understanding individuals I’ve ever met. Ps the people who work in the kitchen who make the meals are outstanding!!


Our family has been patients for many years. The doctors, nurses, and staff are always friendly, attentive, thorough, and knowledgeable. They really go above and beyond even being able to schedule same-day appointments if necessary.