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Visitor Guidelines

To protect patients and reduce exposure to viruses circulating in our community, Santiam Hospital & Clinics has visitor restrictions in place until further notice.

As an alternative to visiting a family member or friend please telephone or video call them.

Inpatient Visiting hours are from 8:00AM–7:00PM

Our Mission

At Santiam Hospital & Clinics, our vision is to serve as the healthcare provider at the center of our community. As part of our mission, we provide quality health care to persons suffering from illness, injuries, or disabilities and promote the general health and welfare of the community through education, support, and medical services.

Patient Results

We create an atmosphere where each is to be relied upon to carry an equal or greater weight, where regard for the patient is held above that of personal benefit, and where the care provided is reliable and consistent.

Flexible Hours & Scheduling
Close to Home
In-person & Televisits Available
Accepting New Patients

Visitor Guidelines

Each patient in the hospital may have one essential designated visitor per day. The designated visitor will be the spokesperson for the family and relay patient information to friends and family. A child may have both parents in attendance during their stay.

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No visitors under the age of 12.

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Visitors must wear masks while in the Hospital, including the patient room.

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The 2nd and 3rd floor lobbies have a max occupancy of no more than 10 visitors total.

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Each patient may have up to 3 visitors at a time.

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Patients who are at the end of life may have additional visitors, coordinated with the House Supervisor.

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If a patient is COVID positive, visitors will not be allowed. We ask that you consider alternatives such as FaceTime, phone calls, etc. Please work with the House Supervisor for your needs.

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If the patient has a disability, they may qualify under Senate Bill 1606, which allows up to 3 Advocates over 24 hours. Please speak with the House Supervisor for questions on qualifications.

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An advocate is not the same as a visitor.

Visitor Screening

Visitors not adhering to the visitor guidelines or answering yes to the screening questions may not be allowed to visit.

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1) Have you had a fever in the last 5 days?

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2) Have you had any household contact with anyone who is sick with COVID in the last 10 days?

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3) Do you have any COVID symptoms, i.e. Cough, Sore Throat, Shortness of Breath?

 

 

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Interpretation services are available. If you desire an interpreter, please ask.

We encourage you to contact us about your concerns directly, so that we might immediately learn the areas where we have the potential to improve. However, we realize that there may be times where you might prefer to directly contact a regulatory agency. When this is the case, we encourage you to contact Health Division of Oregon Health Authority online at:

https://www.oregon.gov/oha/PH/HLO/ Pages/File-Complaint.aspx or call 503-373-2024

Best Defense Against Viruses

The best defense against all viruses, both at hospitals and in the community, is to avoid exposure through the following basic hygiene and infection control measures:

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If you are sick, stay home.

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Wash hands with soap and water frequently and regularly, or use alcohol-based hand sanitizers when soap and water are not available.

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Cover coughs and sneezes with a tissue or upper sleeve.

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Avoid touching your eyes, nose and mouth.

Patient Visitors Policy

The Hospital supports patient welfare through espousal of patient visitation preferences and consistent observation of Hospital rules pertinent to patient visitors.

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