Patient Access Representative (FLOAT)

Job Type



$18.27 - $27.00, DOE

Other Details

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.

Job Description

Come join our Hospital Billing Team at Santiam Hospital & Clinics! We are a 5-star rated Hospital and voted 2021’s Best of the Mid-Valley for Best Hospital, Best Place to Have a Baby, and Best Local Surgery Center!

We are seeking an experienced Patient Accounts Representative to enhance our healthcare team of innovated leaders.

Santiam Hospital & Clinics is an independent, not-for-profit, 40 bed acute-care community-based hospital with 13 clinics across 8 specialties settled in the foothills of the Cascades serving many recreational sites as well as agricultural communities. We are an ever growing, progressive, up-to-date healthcare facility that is proud to serve our community and care for our friends and neighbors, ensuring the highest quality of care is delivered.

Job Responsibilities

  • Answering phones and assisting patients regarding their accounts, as well as assisting at the walk-in desk.
  • Working with patient accounts.
  • Documenting all actions taken related to the patient’s account in order to maintain a permanent, accurate record in the account.
  • Maintaining quality customer service and patient confidentiality at all times.
  • Responsible for billing and follow up with insurance
  • Responsible for reviewing credit balance accounts and submitting refunds to both insurances and patients.
  • Performs other related duties incidental to the work described herein.

Job Qualifications

  • High School Diploma or GED
  • One year of experience working in patient accounting
  • One year of insurance billing experience
  • Knowledge of medical terminology
  • Good communication with insurance companies and co-workers
  • Must be skilled in written and verbal communications
  • Commitment to customer service and teamwork
  • Ability to multi-task
  • Maintains a positive work atmosphere

Job Benefits

  • Medical/Vision/Dental Insurance with coverage effective on the 1st of the next month following start date.
  • Employee Assistance Program
  • Employee Discounts at the Cafeteria, On-site Pharmacy, Gift Shop, and Medical Care.
  • Generous Paid Time Off (PTO)
  • Annual PTO Cash-Out Program
  • Hospital Incentive Program
  • Bilingual Pay Differential Program
  • Employee Referral Bonus Program
  • 401(k) Retirement Plan
  • Life Insurance
  • Long Term Disability Insurance

Santiam Hospital & Clinics complies with MGMA on Section 1557 – Notice of non-discrimination and language services.

Nurse Staffing Laws