Patient Access Representative (FLOAT)

Job Description

Come join our Hospital Billing Team at Santiam Hospital & Clinics! We are a 5-star rated Hospital and voted 2021’s Best of the Mid-Valley for Best Hospital, Best Place to Have a Baby, and Best Local Surgery Center!

We are seeking an experienced Patient Accounts Representative to enhance our healthcare team of innovated leaders.

Santiam Hospital & Clinics is an independent, not-for-profit, 40 bed acute-care community-based hospital with 13 clinics across 8 specialties settled in the foothills of the Cascades serving many recreational sites as well as agricultural communities. We are an ever growing, progressive, up-to-date healthcare facility that is proud to serve our community and care for our friends and neighbors, ensuring the highest quality of care is delivered.

Job Responsibilities

• Answering phones and assisting patients regarding their accounts, as well as assisting at the walk-in desk.
• Working with patient accounts.
• Documenting all actions taken related to the patient’s account in order to maintain a permanent, accurate record in the account.
• Maintaining quality customer service and patient confidentiality at all times.
• Responsible for billing and follow up with insurance
• Responsible for reviewing credit balance accounts and submitting refunds to both insurances and patients.
• Performs other related duties incidental to the work described herein.

Job Qualifications

• High School Diploma or GED
• One year of experience working in patient accounting
• One year of insurance billing experience
• Knowledge of medical terminology
• Good communication with insurance companies and co-workers
• Must be skilled in written and verbal communications
• Commitment to customer service and teamwork
• Ability to multi-task
• Maintains a positive work atmosphere

Job Benefits

• Medical/Vision/Dental Insurance with coverage effective on the 1st of the next month following start date.
• Employee Assistance Program
• Employee Discounts at the Cafeteria, On-site Pharmacy, Gift Shop, and Medical Care.
• Generous Paid Time Off (PTO)
• Annual PTO Cash-Out Program
• Hospital Incentive Program
• Bilingual Pay Differential Program
• Employee Referral Bonus Program
• 401(k) Retirement Plan
• Life Insurance
• Long Term Disability Insurance